We are proudly based in Sydney, Australia. Aside from pre-order items, our stock is located here in Sydney, therefore, we will deliver quickly and efficiently to Ozzie residents. For all our fit friends who live internationally, we deliver as quickly as we can but you might have to be more patient. Any questions? Please email us at elizabeth@royalfitapparel.store. Happy shopping!
STUFF WE GET ASKED A LOT
Help Center
WHAT ARE YOUR SHIPPING RATES?
PLEASE NOTE THERE MAY BE SOME DELAYS TO DELIVERY TIMES DUE TO THE WORLDWIDE COVID OUTBREAK. PLEASE CONTACT FOR MORE INFORMATION ON URGENT ORDERS. WE APPRECIATE YOUR UNDERSTANDING.
Domestic Shipping
We currently offer FREE shipping for all orders in Australia over $100. Once your order is shipped, you will receive an email containing a tracking ID number and link. Be sure to check your junk/ spam folder in case it lands there.
We try our best to send out your packages on time. That means all orders received before 2pm local Sydney time on a business day will be shipped out that same day. Otherwise, your order will be shipped the next business day. Please take care to fill out your full name at checkout, including first and last name to prevent any postal delays.
Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations. Royal Fit Apparel is not responsible for any delays caused by the carrier, especially during high-volume periods. Royal Fit Apparel can not guarantee a delivery date.
If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.
If you have not received your package within 7 business days of placing the order, email elizabeth@royalfitapparel.store with your Full Name and Order Number and we’ll look into the matter immediately!
Royal Fit Apparel is not liable for missing parcels due to errors on the customer or carrier’s part. Domestic shipping is free for orders over $50 otherwise it's a $6.95 fee for all orders under $50
International Shipping
We accept international orders Delivery is $25 per order under the value of $150. There after, international shipping is FREE. The same policy applies for international shipping as domestic shipping stated above in domestic shipping.
Customs Duties & Other Fees
Please note taxes and duties may be charged for international orders. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
WHAT'S YOUR RETURN POLICY?
How to Return
Contact us at elizabeth@royalfitapparel.store for further questions and to confirm you have posted your return item/s. Simply post your non-damaged ,unworn goods within 30 days of purchase with your pre-paid label to:
PO Box 223
Collaroy Beach
NSW
2097
Damaged or Incorrect Items
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact us so we can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you.
Exchanges
If your item does not fit, you can exchange it for another size. Once you initiate your return and select exchange, the new size will be put on hold for 14 days while you get your item back to us. Please note: we cannot exchange the same item in another colour. If you need to change the colour or style, please choose a refund or store credit and re-purchase your new item.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept most major credit cards including visa and mastercard, plus paypal and for Australian residents only we offer afterpay .
Whats your refund policy ?
Royal Fit apparel
This Refund Policy ("Policy") applies to all purchases from us, unless stated otherwise.
(1) CUSTOMER SATISFACTION IS OUR PRIORITY
At Royal Fit apparel, customer satisfaction is our priority.
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.
Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.
(2) AUSTRALIAN CONSUMER LAW
(a) Under the Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
(3) CHANGE OF MIND
(a) In the event that you receive the products or services which you purchased, as stated, but you simply change your mind, we may, at our discretion, offer you a refund or exchange provided that:
(I) You notify us within ________ days of receipt.
(II) In the case of products, you return the said product in its original packaging.
(III) In the case of products, the said product has not been used.
(IV) In the case of products, the said product has not been damaged.
(V) In the case of products, you return the said product with its original receipt.
(VI) In the case of services, the services have not already been performed.
(VII) You present a government issued identification document at the time of return.
(VIII) The following additional conditions are satisfied:
Customer must return the goods with fully completed return form which is to be approved before the total return sum can be issued.
(4) PRODUCTS DAMAGED DURING DELIVERY
In the event that a product which you ordered is damaged during delivery:
(a) Please contact us as soon as possible.
(b) Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.
(c) We will organise to repair the damaged product or to collect it and replace it with an equivalent product, or to provide a refund, provided that you contact us within the following time from the date you received the product: 30 days
(5) EXCEPTIONS
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions apply under the Australian Consumer Law.
(6) SHIPPING COSTS FOR RETURNS
(a) In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said product (the "Returned Product") back to us, as well as any costs of shipping any replacement product to you.
(b) If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
(7) ASSISTANCE FROM MANUFACTURERS
(a) In some cases, manufacturers may provide assistance in relation to their products, and they may be able to resolve your issue more quickly.
(b) In some cases, manufacturers may provide warranties for their products, which go beyond the Consumer Guarantees under the Australian Consumer Law or any other rights which you may have under this Policy.
(c) You are not obliged to contact the manufacturer directly in order to seek a repair, replacement or refund. However, you may do so if you wish.
(8) RESPONSE TIME
We aim to process any requests for repairs, replacements or refunds within 30 days of having received them.
(9) HOW TO RETURN PRODUCTS
(a) You may contact us to discuss a return using the details at the end of this Policy.
(b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.
(c) You must provide proof of purchase in order to be eligible for a refund, repair or replacement.
(d) You may be required to present a government issued identification document in order to be eligible for a refund, repair or replacement.
(10) CONTACT US
If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at: